Return and Refund
VDLPOWER is obligated to provide the return service to all customers.
The return service is currently available to the country of purchase.
If the item is purchased from the vdlpower.com official store, the authority to request return or refund is permitted.
If the item is purchased from distributors of VDLPOWER, may follow the distributor policies. Please contact your distributor for further information.
Return and refund policies may vary according to local laws and regulations.
Order Cancellation
Customers can request an order free cancellation within 2 hours after placing an order by email（support@vdlpower.com） with the VDLPOWER official store.
if time you put forward has been 2-12 hours after placing an order, and you will need to pay double shipping and transaction fees to cancel the order at this time.
However, if the product has already been shipped, a $20 intercept fee will be charged.
Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.
Lost / Damaged Products Received
If the product was not delivered or lost, please immediately contact us.
If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.
30-Days Money-Back Guarantee
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.You’ll also need the receipt or proof of purchase.Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost,
Once the item is received at VDLPOWER warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund. Self-paid Return;Please contact VDLPOWER Customer Service to get return details.
If 30 days have passed since the purchase, full refund cannot be offered.
Double shipping fee will be deducted from the original payment if you reject the shipments.
NOTE: For products that have been used, we reserve the rights to refuse the return.
Return Process
To start a return, you can contact us at [support@vdlpower.com]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please contact VDLPOWER Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization Serial Number for return.
Please follow the instructions guided by VDLPOWER service on how to properly pack and return the product safely.
Refund
For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
Refund will be processed within 14 business days after the product is returned to VDLPOWER warehouse with a refund notification to customer email address.
Note: Please contact us if the refund is not received within 14 business days.
Contact us:
Email: support@vdlpower.com
* VDLPOWER may reserve the right for the modify and final explanation.